Troubleshooting: Basic Tools and Techniques

Module Length: 1 Credit Hour
Approved for CEUs by: Louisiana, Mississippi, South Dakota, Tennessee, North Carolina, New Jersey, Florida

In this module, we will take a look at the basic tools you should have available to you when troubleshooting. We will also discuss general techniques that you can use to effectively troubleshoot any system. A systematic approach using the right tools and the right mindset can turn an intimidating and daunting task into a series of simple steps.

At the conclusion of this module, you should be able to do the following:

• Identify and choose the appropriate tools for a basic toolkit.
• Select the appropriate testing tools for a particular test.
• Perform conclusive tests using those tools.
• Develop a testing plan.
• Test systems using a systematic, logical approach.
• Document the steps and outcomes of each phase of your testing.